RETURNS POLICY

We're sure that you'll love your order as soon as you open it, but if for any reason you need to make a return, you have 14 days to send it back to us. All you have to do is send an email to calmandcoastal@gmail.com, letting us know which items you wish to return and then simply post the items back to us at the address below. 

When returning any goods we strongly recommended you get proof of posting. Please also ensure that your items are sent back in their original condition, which means being unused and in their original packaging. Fragile items must be packed safely as if the items are returned damaged in transit, we will be unable to offer a refund. As soon as we have received your return, we will issue a full refund back to the original payment method within 3-5 days. As soon as we have received your return and it has been checked, we will issue a full refund back to the original payment method within 2-3 days. 

Returns Department
Calm & Coastal

18 The Bull Ring, 

Horncastle, 

Lincolnshire, 

LN9 5HU. 

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DAMAGED ITEMS

We do our best to ensure that your parcels are packed very carefully but for if any reason you have received a damaged item, this must be reported to us within 48 hours of receipt of the order. Please report this by email to calmandcoastal@gmail.com and include photographic evidence to show the damage that has occurred. As soon as we have received your email, we will get back to you within 24 hours. 

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